Terms & Conditions
Please read over our terms and conditions carefully before placing any orders. The use of this website constitutes your acceptance of these terms and conditions.
How to Order
Orders are accepted through our website or via our email: [email protected] .
Orders Placed on our website before 4:00pm PST can usually be shipped the same day. We offer a variety of shipping methods including UPS, Federal Express, and the United States Postal Service (USPS). Shipping costs are calculated based on your address and the weight of your order. When you go to place an order, the various shipping options and their costs will be displayed after you enter your address information into the fields provided and click 'Continue to Step 2.'
Returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories.
In the event goods supplied by nelnow.com, Inc. are considered defective and/or non-conforming by the customer, nelnow.com must be notified within thirty days. nelnow.com can then issue a Return Materials Authorization (RMA) number. We do not accept any returned goods without an RMA number. Unless instructed otherwise, refusal of shipment when a package is delivered does not constitute a request for an RMA. Once an RMA has been issued, the customer has fourteen days to return the package to nelnow.com. Once the item(s) have been received, the customer can expect a credit onto their card, or a revised invoice in the case of Corporate Accounts, within fourteen days. nelnow.com does not issue store credit.
For items nelnow.com proves defective upon receipt, errors in shipment, or exchange returns, no restock fee is charged. In all other cases, a 20% restock fee is subtracted from the amount credited back to the customer's credit card.
We reserve the right to inspect all defective and returned merchandise before an exchange or credit will be made. If we made a 'good faith' no charge exchange and you do not ship back the defective item within 10 days, you will be charged for the original and the replacement item.
nelnow.com can credit shipping costs only in the event of an internal error in shipping. If you are shipping something back to us, as a return/exchange you pay for return shipping. We do not have 'free return shipping' policy. We are not responsible for items that do not get back to us. We strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery.
All returns over $500. must be reviewed by upper management before they can be approved.
We cannot accept returns on custom or special-order items.
If parts from your order are missing then you have to notify nelnow.com within 7 days of receiving your order for us to verify our stock and ship out missing parts.
Please see our warranty page for details.
nelnow.com normally accepts payment by Visa, MasterCard, Discover and American Express. We do not normally accept COD payment. Cashiers checks and money orders are also accepted, as is cash for will-call orders. Payment is due in full as stated on the invoice. For purchase orders, late fees of 2.5% of the unpaid balance will be charged on delinquent accounts commencing after the first billing cycle from the date of the invoice if nelnow.com, Inc. deems the situation requires such action. Any costs of collections, including attorney fees, will be added to invoice. For international orders, we accept payment by credit card or wire transfer. nelnow.com charges a $24.00 wire transfer fee for each transaction of this sort. nelnow.com cannot ship international orders without prepayment.
If the Buyer's check is returned to nelnow.com, Inc. for insufficient funds, because payment has been stopped, or for any other reasons, a specific charge of $15.00 will be assessed for the handling of that check regardless of the reason for handling or processing. Two or more returned checks within a 60-day period will cause the account to revert to prepaid / credit card basis.
In Case of Fraud
In the interest of preventing Internet fraud, nelnow.com reserves the right to refuse any order whose billing address does not match the address on the credit card, or is in any other way suspicious. nelnow.com reports all fraudulent orders.
In the event that your company requires a sample, we can process an order for one or two items, with payment from the customer. When the customer then places their subsequent order, the amount of the sample can be deducted from the said order.
Prices and Specifications
Prices, specifications, and availability of products are subject to change without notice. Due to the changing nature of the computer market, and because of the technical differences in the equipment of our customers, product descriptions may not reflect current technical information, and we cannot be responsible for photographic differences in product size, shape and color.
Verification of Order
nelnow.com orders generate an automatic confirmation e-mail, but the receipt of a confirmation only means that we have received your order, and does not constitute an offer to sell. We may change our pricing, product description or specifications after any confirmation e-mail, but prior to shipment, due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. While it is the customer's responsibility to cancel their own orders, we reserve the right to limit the quantity of any item sold, or prohibit a sale altogether.